Privacy Policy for PixelCloudMedia

Last Updated: January 1, 2025

Welcome to PixelCloudMedia (“we”, “our”, “us”). Your privacy is important to us, and we are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website www.pixelcloudmedia.com (the “Site”) and use our AI tools and services (collectively, the “Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect and process the following personal information when you use our Services:

  • Contact Information: Name, email address, phone number, mailing address.
  • Account Information: Username, password, and other registration details.
  • Payment Information: Credit card details, billing address (processed securely through third-party payment processors).
  • Usage Data: Information about how you interact with our Services, including features used, time spent, and preferences.
  • Support Information: Details you provide when contacting customer support.

b. Non-Personal Information

We also collect non-personal information that does not identify you directly:

  • Technical Data: IP address, browser type, operating system, device information.
  • Usage Data: Pages visited, links clicked, and other actions on the Site.
  • Analytics Data: Information collected through analytics tools to help us understand user behavior and improve our Services.

c. Data from Third Parties

We may receive information about you from third-party services you connect with our Services, such as social media platforms, provided you grant us permission to access that information.

2. How We Use Your Information

We use the collected information for various purposes, including:

  • Providing and Maintaining Services: Facilitating account creation, managing subscriptions, and delivering AI tool functionalities.
  • Improving Services: Analyzing usage patterns and feedback to enhance our offerings.
  • Communication: Sending updates, newsletters, marketing materials, and responding to inquiries.
  • Security: Protecting against unauthorized access, fraud, and other security threats.
  • Compliance: Meeting regulatory requirements and responding to lawful requests.

3. Legal Basis for Processing

Our legal basis for collecting and using your personal information depends on the context of how you interact with us and the Services, including:

  • Consent: You have given clear consent for us to process your personal data for a specific purpose.
  • Contractual Necessity: Processing is necessary for a contract you have with us or to take steps to enter into a contract.
  • Legal Obligations: Processing is necessary for compliance with a legal obligation.
  • Legitimate Interests: Processing is necessary for our legitimate interests, provided your interests do not override those interests.

4. Sharing Your Information

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.
  • Legal Requirements: When required by law, regulation, or legal process, or to protect our rights and property.
  • With Your Consent: We may share your information with third parties when you have given explicit consent to do so.

Note: We do not sell, trade, or otherwise transfer your personal information to outside parties for their marketing purposes without your consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site, analyze usage, and personalize content. These technologies may collect information such as:

  • Session Cookies: To maintain your session and preferences during your visit.
  • Persistent Cookies: To remember your preferences and settings for future visits.
  • Analytics Cookies: To collect data on how you use our Site and Services.

You can control the use of cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

6. Data Security

We implement a variety of security measures to protect your personal information, including:

  • Encryption: Protecting data in transit and at rest.
  • Access Controls: Restricting access to personal information to authorized personnel only.
  • Regular Audits: Conducting security assessments and audits to identify and mitigate vulnerabilities.

While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal data under certain conditions.
  • Restriction: Request restriction of processing your personal data.
  • Portability: Request transfer of your personal data to another service.
  • Objection: Object to certain processing of your personal data, including for direct marketing.

To exercise these rights, please contact us using the information provided in the Contact Us section below. We may require verification of your identity before fulfilling your request.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will take steps to delete such information promptly.

10. Third-Party Links and Services

Our Site may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. By using our Services, you consent to the transfer of your information to countries that may have different data protection laws than your own. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

12. Do Not Track Signals

Some browsers and devices transmit “Do Not Track” signals to websites with the intention of limiting data tracking. Currently, our Site does not respond to these signals. Please refer to your browser’s settings to manage your tracking preferences.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our Site and updating the “Last Updated” date above. We encourage you to review this Privacy Policy periodically for any updates.

14. Your California Privacy Rights (if applicable)

If your website targets California residents, include specific sections related to CCPA compliance, such as:

California residents have the right to request information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the information provided below.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Mailing Address:PixelCloudMedia
4388 Rue Saint-Denis Suite 200 #991
Montreal, Qc H2J 2L1
Canada

Email: privacy@pixelcloudmedia.com